Vrbo Cracks Down on Bad Hosts: 100% Penalty for Stranding Guests

Vrbo will soon start levying 100% penalties against U.S. hosts who leave guests stranded without access to a reserved home.

The new policy starts October 1 and applies in most situations that a guest is denied access: Malicious intent, miscommunication, or "an unexpected hurdle." The fine matches the booking amount: a $500 reservation means a $500 penalty, a $5,000 booking means $5,000.

Vrbo may also temporarily suspend the property, and cancel future bookings.

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